WE OFFER FREE STANDARD SHIPPING ON ORDERS OVER $150, TO A SINGLE DELIVERY ADDRESS.
PLEASE SEE BELOW FOR OUR DELIVERY TIME FRAMES (DAY OF DISPATCH IS NOT INCLUDED IN THE NUMBER OF DAYS FOR DELIVERY).
STANDARD DELIVERY TIMES
|Standard||(1-2 working days following dispatch)||(2-3 working days following dispatch)||(allow an additional 1-2 working days following dispatch)|
|Express||(next working day, non-rural addresses only)||Not available for rural|
PLEASE NOTE THERE IS NO OVERNIGHT DELIVERY SERVICE AVAILABLE FOR RURAL DELIVERIES.
Courier pick-ups are not made over the weekend, so orders received during this time will be picked up for delivery the next working day.
If your order is urgent, please contact us and we will do our best to help.
Due to the nature of our gift boxes, all parcels are sent with a ‘signature required’. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.
If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out, and include instructions on where you would like the courier to leave the gift in the ‘Special Delivery Instructions’ box.
By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. Heavenly Sent is not responsible for what happens to the gift box after the courier has delivered the item. If you are concerned about the safety of having an item left unattended, we would strongly recommend sending the parcel as ‘signature required’.
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.
If you need something delivered urgently, please email us (firstname.lastname@example.org) or phone us on 021 847 761 and we will do our best to help.
There is no overnight or Saturday delivery service available for rural deliveries. Please note that a signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.
HOSPITAL / APARTMENT DELIVERY
Please note that couriers deliver to a reception or designated delivery area when sending a gift to a hospital. To avoid delays, please include the hospital name, ward number and room number in the shipping address.
When sending a gift to an apartment address, it is important to supply any access codes or additional instructions the couriers may require to be able to access the property/building to allow the timely delivery of the gift.
TRACKING YOUR ORDER
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on email@example.com to arrange for this to be re-sent.
We endeavour to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your gift has not been delivered within the delivery timeframe on our delivery page, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.
Sorry, we are an online only business and do not allow pick-ups